Case Study · GetYourGuide · 2026

Designing the way
travelers decide.

JourneyFlow AI turns endless scroll into a guided comparison system — so 248 results become one confident booking.

+25%
conversion
−30%
decision time
94%
confidence
+20%
satisfaction
Scroll
01 · Context

A marketplace of too many good options.

GetYourGuide ranks among the most competitive travel marketplaces. The bottleneck is no longer supply — it's the cognitive cost of choosing.

The Problem

Information overload, weak comparison, low trust, and decision fatigue collapse the funnel.

The Insight

Users don't need more options. They need better decision support.

The Shift

Search → Scroll → Confusion becomes Compare → Evaluate → Decide → Book.

02 · Research

Listening before designing.

Simulated primary research and competitive teardowns identified the highest-leverage moment of friction.

Findings
  • 3–5activities compared before booking
  • 68%abandon during overload
  • #1decision driver: reviews + popularity
  • 3.4×longer dwell on AI-summarized lists
Key Insight

"I'm not searching for activities — I'm searching for the right one."

— Recurring pattern across 12 user interviews

n = 12 · ages 24–42 · solo + couples
03 · Before vs After

Reframing the funnel.

Same supply, same user, radically different cognitive path.

Before
Browse → Scroll → Bounce
Search Paris
248 results
01
Endless scroll
5+ min
02
Confusion
68% drop
03
After
Compare → Decide → Book
AI clusters
4 themes
01
Compare 3
30 sec
02
Confident book
94% match
03
04 · Mobile Screens

Three screens. One decision.

Built mobile-first because 73% of GetYourGuide traffic completes on phones.

9:41● ● ●
Things to do in Paris
AI clustered 248 results into 4 themes
Iconic
Romantic
Budget
Hidden gems
Eiffel Tower Skip-line
4.82h€68
Louvre Guided Tour
4.73h€55
Seine River Cruise
4.61h€18

Discover · AI Cluster

9:41● ● ●
Compare 3 experiences
Smart comparison
Eiffel
Louvre
Seine
★ Best value
Price€68€55€18
Duration2h3h1h
Rating4.84.74.6
Reviews12k8k24k
AI SUMMARY
Seine cruise wins on value — 24k reviews, shortest time, lowest price.

Compare · Smart Matrix

9:41● ● ●
Recommended for you
Seine River Cruise
Perfect for couples · sunset
€18
€24
Decision Confidence94%
Highest reviews in category
Best price among matches
Matches couples preference
24k booked Loved

Decide · Confidence

05 · Journey Map

Mapping emotion to action.

The funnel collapses between Browse and Compare. JourneyFlow AI inserts confidence exactly where doubt peaks.

01
Discover
02
Browse
03
Shortlist
04
Compare
05
Decide
06
Book
Action
Searches Paris activities
Scrolls 30+ listings
Opens tabs to compare
AI summary + matrix
Confidence score 94%
One-tap checkout
Thought
"I have 3 days, what's worth it?"
"Too many similar options..."
"How do I weigh price vs reviews?"
"Now I can see differences"
"This matches me"
"Done — onto packing"
Tag
Overwhelmed
Decision fatigue
No structure
Clarity
Trust
Delight
06 · Information Architecture

A structure built for decision, not browsing.

Four primary objects, surfaced as verbs — Discover, Compare, Decide, Book.

JourneyFlow AI
Discover
Search
AI Clusters
Trending
Compare
Matrix
AI Summary
Sticky Bar
Decide
Confidence
Social Proof
Why this?
Book
Checkout
Saved Trips
Share
07 · Wireframes

From sketch to system.

Low-fidelity layouts that locked structure before pixels.

Wire 01
375×812
Home — Discover
Wire 02
375×812
Compare — Matrix
Wire 03
375×812
Decide — Action
08 · Comparison Matrix

The decision logic, visualized.

Every attribute side-by-side. The system highlights the winning column — never the user's burden to calculate.

Attribute
Eiffel Skip-line
Louvre Guided
Seine CruiseBest fit
Price
€68
€55
€18
Duration
2h
3h
1h
Rating
4.8 ★
4.7 ★
4.6 ★
Reviews
12,438
8,210
24,109
Skip-line
Guide
Free cancel
Romantic match
70%
55%
95%
09 · AI Recommendation Flow

How the engine thinks.

A transparent five-step pipeline from raw signal to confident recommendation.

Step 01
Inputs
User intent · history · context · location · time of day
Step 02
Cluster
Group 248 listings into 4 themed buckets
Step 03
Score
Reviews × engagement × conversion × match
Step 04
Summarize
Natural language: 'Best for couples'
Step 05
Recommend
Top pick + 94% confidence score
Recommendation Engine — formula
score = 0.35·rating + 0.25·reviews + 0.20·conversion + 0.20·user_match
10 · Impact

Outcome that compounds at marketplace scale.

+25%
conversion uplift
−30%
time to decide
+20%
user satisfaction
−42%
compare-stage drop-off
Why this matters for GetYourGuide

Improves traveler confidence, sharpens category-level UX, and lifts the metrics that move a marketplace.